Customer Testimonials

“I had pulled into a parking spot that had a chunk of ice which pulled off the plastic undercover of the front of  my car. When I hit 40 mph, my car sounded like a bicycle with a trading card in the spokes. After being told it would be a wait of at least two weeks to get it repaired at a Toyota collison center, I stopped at AV Repair on my way to work. Not only was my car put on the lift within 10 minutes, Mr. Smetanka had the mechanic put in some screws to hold it in place. He explained that except for the fact the plastic was a bit ragged from scraping the road, it did not need any further repair. When I asked for the bill, he said , "No charge. Glad to help."  I haven't had anyone be this honest and generous in a long time. I will definitely take my car here if it needs any repairs. I have also recommended AV repair to all my friends in the area.”

- Kathy P, Malden MA

“On a Thursday evening, I called AV Repair to have them look at some rear bumper damage to my car. Jim was able to look at it first thing Friday morning. When I dropped it off, he took a look at it, explained what he could see, then explained to me what the potential issues could be once they looked underneath. About an hour later he called back and explained the situation: cosmetic damage only. I pushed a little to make sure there wasn't anything that I really needed to take care of. He explained which layers of the bumper had absorbed the impact and which hadn't even been touched, setting my mind at ease.

I would go back to AV Repair in a heartbeat. They have a strong customer service focus, are patient, and they're willing to educate people like me.”

- Matt W, Middleton MA

“I've been in the area almost 13yrs and have never found a garage that I felt I could really trust.

We found this place as we were looking for a repair shop after our car was involved in fender bender and needed body work back in Dec'12/Jan'13. Jim was very helpful and informative and he also took time to explain a lot of the work that was needed. He also mentioned they do more than ust autobody work and based on the that, we decided to send our cars over for maintenance and other repairs.

Since we started going there, we have been VERY pleased with the service, the quick turnaround time, the reasonable prices, and also with Jim's candor. If we we’re looking at a big job for a car, he asked what our intentions were to put into perspective whether the fix was really needed or possibly a nice-to-have. We ended up not having the job done, which would have been more than $2k, but he's earned our trust and repeated business.”

- FP. North Andover MA

“Looking for a good place to keep your car running & looking good? AV Repair in N. Andover is the place to go. This is one stop shopping for your vehicle. They do auto repair & auto body & they do both very well. Fair prices. They work well with & are recommended by many insurance companies. Jim the owner is a real car guy & will make sure you and your car are happy when you leave.”

- Dave B. Maynard MA

“I was visiting from out of town, got side-swiped, and needed to get a fast repair. These guys were great: trustworthy, honest, reliable, and friendly. They gave me a very fair price for the work, they did it super fast, and they did exactly what they promised. I am so glad I found these guys.”

- JJ M. San Francisco CA

“Jim and his team are my go-to auto service shop. I’ve been taking my cars to him for over 25 years. They’ve done everything from body work to engine repair. I wouldn’t think of taking a vehicle of mine anywhere else.”

— Paul M. Andover MA